Skip Navigation
Request Training

If you don't have a domain name.

The first step in taking your new website live is having a domain for it to operate on. Click here to see more information about what a domain name is. Selecting a domain name is important. You want the domain name to be memorable, and preferably no longer than it needs to be to identify your organization. Click here to check the availability of the domain name you want to use.

Once you have chosen a domain name, you can register it yourself at any number of domain registrars (we recommend www.namecheap.com).  The typical cost for a domain name registration is $10-$15 per year. Once the domain is registered, you can set the DNS records yourself. Keep in mind that you will need to keep track of this domain account and keep your contact information updated, or your site will stop functioning.

If You Have A Domain, But Have No Clue Where To Begin.

Your domain name is your registered territory on the internet. All domains must be registered at a domain registrar. The only way to alter where that domain points is to access the account where that domain is registered. If you have a domain name already, but you don't have access to the account, or you don't know where it's registered or who registered it, or it was registered by your previous website host, it may take some time to gain access to the domain registration account.

There is no "magic bullet" to gain access to the account. You can look up your domain information in the public registry by going to http://whois.domaintools.com/your-domain-here (please replace "your-domain-here" with your domain.  If you need assistance, please e-mail us at schoolsitesupport@factsmgt.com

If You Have A Domain, But Need Help With Your DNS

If you have a domain name and have access to the domain/DNS account, but do not know how to manage your DNS records, continue here.

To bring your site live at your domain, we will first ask you to add a Cname record, which verifies your domain so we can grant your school an SSL certificate so your website operates on https.  After your domain is verified, you need to point both your root domain and your www subdomain to our server. Your root domain should point to our server using an A record and your www subdomain should be pointed to our server using a cname record (will be provided by our team).   However, there are dozens of domain registrars and control panels, and it isn't always as straightforward as it sounds. The best plan of action is to contact your domain registrars customer support for instructions.

If You Have A Domain & Know How To Manage DNS Settings

  1. Complete the Go-Live Request Form.  Please submit your request at least ten business days before you would like to Go-Live.
  2. We will initiate a Cname record for you to add to your domain's DNS records, which verifies your domain. These records time out after 72 hours, so we will wait to initiate until we know you are ready to enter it or have someone on you team enter it.
  3. Once the Cname record has been added by your school, reply to our team confirming. We will confirm the record has been adding properly and initiate an SSL certificate so your domain is secure (and operates on https).
  4. Once we receive the reply from step 3, we will schedule a Go-Live date and time with your school.  This requires the attention of several key individuals in our organization and we must make sure they are available at the time you wish to Go-Live.  
  5. 1 Hour before your scheduled Go-Live time, we will begin moving your website files from the temporary server (ie., demo.cmstemp.com) to the permanent School Site web servers.  We will also be branding your ParentsWeb site.
  6. At the scheduled time, your DNS records will need to be updated with an A-record and Cname record provided by our team (after the verification record from step 2 has been confirmed).  This will need to be updated by your organization or a representative from your Domain Registrar.  
  7. Once all of these steps have been completed, DNS servers from around the Internet will begin to refresh the DNS records for your domain(s).  As soon as they refresh the DNS records for your domain your site will be launched.  This process typically lasts a few hours, but could take up to 24-48 hours.